Inland Revenue Service

Internal campaign

Horizontal monitoring within SMEs: a new form of monitoring by the Inland Revenue Service. However, this requires a different attitude of all parties involved. Starting with civil servants themselves. As a result the HorizonTour was launched; an internal communications programme that provides a change in attitude and behaviour of tax officials.

Conference room turns into experience environment

Decreasing resistance

In this travelling experience workshop, civil servants learn all facets of horizontal supervision in three hours. With videos, quizzes, personal talks and case studies, and with plenty of room for questions and discussions. The sustainable cardboard decor turns any tax office conference room into a true experience environment. In this way, resistance to change decreases and there will be more space for the acceptance of horizontal monitoring. The HorizonTour reached 8,000 Inland Revenue Service employees in nine months.

From audits to trust

In horizontal monitoring fiscal service providers and entrepreneurs are working together on a correctly filed tax return. That eliminates the need for many audits. From audit and negotiation to working together and mutual trust. Moreover, returns can be processed immediately and the entrepreneur will soon be advised on his tax assessment. In short, a quality improvement in the tax return process.